This Privacy Policy explains how SignalDesk ("SignalDesk", "we", "us" or "our") collects, uses, stores and protects personal information when you use our website, application and services.
We are committed to handling personal information responsibly and in accordance with applicable data-protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, where applicable.
The data controller responsible for your personal information is:
SignalDesk
Legal entity: Kernal Tech
Registered address: 6 Gwylfa Road, Swansea, SA1 6QN
Email: support@kernaltech.co.uk
For privacy-related questions or requests, contact us using the details above.
The information we collect depends on how you use SignalDesk.
When you create an account, we may collect:
We do not store your password in plain text.
If you purchase a Premium subscription, payment information may be processed by our payment provider.
Depending on the payment provider used, SignalDesk may receive information such as:
We do not need to store your full payment-card details where those details are processed directly by our payment provider.
If you connect a supported brokerage account, we may process information required to establish and maintain that connection.
This may include:
Brokerage credentials are encrypted and are used only for the purposes authorised by you and supported by the relevant brokerage integration.
Where technically supported, SignalDesk requests only the permissions necessary to provide the relevant functionality.
SignalDesk does not request or require withdrawal permissions where the connected brokerage integration does not require them.
When you use SignalDesk, we may collect information relating to your use of the service, including:
This information may be necessary to operate the service, maintain records, investigate incidents and provide customer support.
We may automatically collect technical information such as:
We may use cookies and similar technologies as described in our Cookie Policy.
We may use personal information to:
We do not sell personal information.
Where UK GDPR applies, we process personal information using one or more of the following legal bases:
We process information where it is necessary to provide the services you have requested or to perform our contract with you.
For example, this may include creating your account, delivering signals, operating Premium functionality and processing subscription-related information.
We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Examples include:
We may process information where necessary to comply with a legal obligation.
Where applicable, we may process information based on your consent, including where consent is required for particular cookies, marketing communications or other processing activities.
Where processing relies on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that occurred before withdrawal.
Brokerage credentials are particularly important because they may provide SignalDesk with the ability to interact with your brokerage account.
We use reasonable security measures designed to protect stored credentials, including encryption and access controls.
SignalDesk does not hold your brokerage funds and does not use connected brokerage credentials to withdraw funds from your account.
However, depending on the brokerage and API permissions available, SignalDesk may be able to submit trading orders and retrieve account information on your behalf.
You remain responsible for reviewing the permissions granted to SignalDesk and monitoring activity in your brokerage account.
If you disconnect your brokerage account or revoke API access, credentials and associated connection information may remain in our systems for a limited period where necessary for security, audit, legal or operational purposes.
We may share personal information with service providers that help us operate SignalDesk.
These may include providers of:
These providers process information on our behalf where required and are expected to maintain appropriate confidentiality and security protections.
We may also disclose information:
We do not sell personal information to third parties.
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will use appropriate safeguards where required by applicable data-protection law.
These safeguards may include adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another legally recognised transfer mechanism.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Different categories of information may be retained for different periods.
For example:
When information is no longer required, we will delete it or securely anonymise it where reasonably practicable.
You may request closure or deletion of your SignalDesk account by contacting us.
Closing your account does not necessarily result in the immediate deletion of every record associated with you.
We may retain certain information where necessary to:
Where information is retained, we will limit its use to the purposes for which retention is necessary.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Depending on the information and system involved, these measures may include:
No internet-based service can guarantee absolute security.
You are responsible for keeping your SignalDesk credentials, devices, authentication methods and brokerage credentials secure.
Depending on your circumstances and applicable law, you may have rights including:
These rights are subject to applicable legal exceptions and limitations.
To exercise a right, contact us using the details provided above.
We may need to verify your identity before processing certain requests.
If you have concerns about how we process your personal information, please contact us first so that we can investigate the issue.
If you are in the United Kingdom and remain dissatisfied, you may also have the right to complain to the Information Commissioner's Office ("ICO").
Information about making a complaint is available through the ICO's website.
Where permitted by law, we may send service-related communications necessary to operate your account.
We will only send marketing communications where we have a lawful basis to do so.
You can opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of marketing does not prevent us from sending essential service, security or account-related communications.
SignalDesk may use cookies and similar technologies to:
Where required by law, non-essential cookies and similar technologies will only be used with your consent.
Further information should be provided in our Cookie Policy.
SignalDesk is not intended for children who are not legally capable of entering into the applicable service agreement.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, contact us so that we can investigate and take appropriate action.
SignalDesk may use automated software to generate trading signals and operate strategies that you have enabled.
These processes are designed to operate the trading functionality you have selected.
SignalDesk does not use automated processing to make decisions about your eligibility for financial products based on your personal circumstances.
Where applicable law gives you rights concerning solely automated decision-making or profiling, those rights will be respected.
We may update this Privacy Policy from time to time.
Where changes are material, we will provide appropriate notice where required by law.
The "Last updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.
For privacy questions, data-protection requests or concerns, contact:
SignalDesk
Legal entity: Kernal Tech
Email: support@kernaltech.co.uk